– Terms & Conditions
Last updated: July 2025
Welcome to . By accessing or purchasing from our website, you agree to the following terms and conditions, which are designed to protect both you and us under Pakistani law, GDPR regulations, and global e-commerce standards.
️ 1. Legal Framework Overview
| Law/Regulation | Applicability to |
|---|---|
| Electronic Transactions Ordinance 2002 (ETO) | Legal recognition of digital contracts and payments |
| Prevention of Electronic Crimes Act 2016 (PECA) | Protection against cybercrime, data misuse, and digital fraud |
| Consumer Protection Act 2019 | Ensures fair treatment, product transparency, and dispute resolution |
| GDPR (EU Regulation) | Applies to EU customers; governs data privacy and consent |
| Payment Systems & Electronic Fund Transfers Act 2007 (PSEFT) | Regulates digital payments and fund transfers |
| Income Tax Ordinance 2001 | Defines online marketplace obligations and tax compliance |
2. User Agreement
By using MAHVIC.com, you agree to:
- Provide accurate personal and payment information.
- Use the site for lawful purposes only.
- Not engage in fraudulent, abusive, or harmful behavior.
- Accept our cookie and privacy policies.
- Comply with all applicable laws and regulations.
️ 3. Product Listings & Sales
| Feature | Description |
|---|---|
| Product Accuracy | All product descriptions, images, and specifications are as accurate as possible. |
| Pricing & Taxes | Prices are listed in PKR and include applicable taxes unless stated otherwise. |
| Availability | Products are subject to availability and may be discontinued without notice. |
| Order Acceptance | We reserve the right to refuse or cancel any order for any reason. |
4. Payments & Refunds
| Method | Details |
|---|---|
| Accepted Payments | COD, Easypaisa, JazzCash, Visa/MasterCard (via secure gateway) |
| Refund Policy | Refunds issued for defective, incorrect, or undelivered items within 7 days |
| Return Conditions | Items must be unused, in original packaging, and returned within 7 days |
| Dispute Resolution | Contact support@mahvic.com or file a complaint via our |
5. Data Protection & GDPR Compliance
| Principle | Implementation |
|---|---|
| Lawful Basis | Data collected only for order processing, marketing (with consent), and legal compliance |
| Explicit Consent | No pre-ticked boxes; clear opt-in for newsletters and promotions |
| Right to Access | Users can request a copy of their personal data at any time |
| Right to Erasure | Users may request deletion of their data unless legally required to retain |
| Data Portability | Data provided in machine-readable format upon request |
| Third-Party Sharing | Only with trusted logistics, payment, and analytics partners under DPA agreements |
| Breach Notification | Users will be informed within 72 hours of any data breach |
We use SSL encryption, secure servers, and comply with PCI-DSS standards for payment data.
6. Shipping & Delivery
| Region | Estimated Delivery Time | Courier Partners |
|---|---|---|
| Pakistan (Urban) | 2–4 business days | TCS, Leopards, M&P |
| Pakistan (Rural) | 4–7 business days | Pakistan Post, M&P |
| International (EU only) | 7–14 business days | DHL, FedEx (GDPR-compliant) |
Tracking numbers are provided via email/SMS once dispatched.
7. Intellectual Property
All content on MAHVIC.com—including logos, product images, descriptions, and designs—is protected under:
- Copyright Ordinance 1962
- Trademarks Ordinance 2001
Unauthorized use, reproduction, or distribution is strictly prohibited.
⚖️ 8. Dispute Resolution & Jurisdiction
| Type of Dispute | Resolution Mechanism |
|---|---|
| Consumer Complaints | Handled via MAHVIC’s internal support team or Consumer Court (Pakistan) |
| Legal Disputes | Governed by the laws of Pakistan; jurisdiction: Lahore High Court |
| EU Data Complaints | Managed under GDPR via designated EU representative |
9. SERP & SEO Compliance
To ensure transparency and discoverability:
- All pages include structured data (schema.org).
- Meta descriptions are optimized for clarity and relevance.
- Product pages include canonical URLs and alt-text for images.
- Privacy and cookie policies are accessible from every page.
Product Representation Disclaimer
At MAHVIC.com, we strive to provide accurate, up-to-date, and high-quality product images and descriptions to enhance your shopping experience. However, please be aware of the following:
1. Image Representation
-
Some product images used on Mahvic.com may be AI-generated or digitally enhanced for design and illustrative purposes.
-
Actual product packaging, labeling, color, or design may differ slightly from the displayed images, especially when manufacturers change their branding or packaging without notice.
2. Packaging Updates
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Brands may update their product packaging or design periodically. While we try to reflect such changes promptly, there may be delays in updating the website.
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This may lead to differences in style, layout, font, or label information between what is shown online and what is delivered.
3. Multi-vendor Nature
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Since MAHVIC is a multi-vendor platform, products sourced from different suppliers may vary slightly in packaging due to regional stock differences, promotional packaging, or seasonal changes.
4. Product Variations
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Product images may also be displayed in different sizes or variants for visibility. Please refer to the product title and description for the correct weight, volume, or quantity before purchasing.
5. No Impact on Quality or Authenticity
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Any visual difference does not affect the quality, authenticity, or origin of the product. All items sold on Mahvic are sourced from reliable vendors and manufacturers.
10. Contact & Support
MAHVIC Headquarters: Blue Area Islamabad, Pakistan Phone: +92-309-5535570 Email: support@mahvic.com Website:
✅ 11. Acceptance of Terms
By continuing to use MAHVIC.com, you acknowledge that you have read, understood, and agreed to these terms. We reserve the right to update these terms at any time, with changes posted on this page.