Refund and Returns Policy
Last Updated: July 2025
Introduction
At Mahvic Mart, your satisfaction is our priority. We understand that sometimes things don’t work out. That’s why we’ve crafted a flexible and transparent return and refund policy that protects your rights, builds trust, and ensures a safe online shopping experience — better than what most platforms in Pakistan currently offer.
Return Eligibility Criteria
| Product Type | Returnable? | Return Window | Condition Required |
|---|---|---|---|
| Apparel (Clothing, Shoes) | ✅ Yes | 7 Days | Unworn, tags attached, original packaging |
| Electronics & Appliances | ✅ Yes | 7 Days | Unopened or faulty upon arrival |
| Beauty & Personal Care | ❌ No | N/A | Non-returnable due to hygiene reasons |
| Perishable Goods (Food, Dairy) | ❌ No | N/A | Not eligible unless damaged on delivery |
| Toys, Books, Stationery | ✅ Yes | 7 Days | Unused, with packaging |
| Custom/Personalized Items | ❌ No | N/A | Not eligible unless incorrect customization |
| Mobile Phones & Gadgets | ✅ Limited | 3 Days | Only if seal broken upon delivery or faulty |
| Home Décor & Furniture | ✅ Yes | 7 Days | Must be in original packaging & unused |
| Digital Products (Vouchers, E-books) | ❌ No | N/A | Final sale items |
Refund Policy
| Reason for Refund | Refund Type | Processing Time |
|---|---|---|
| Product damaged/faulty upon delivery | Full Refund | 5–7 working days |
| Incorrect item sent | Full Refund or Exchange | 5–7 working days |
| Change of mind (eligible items only) | Store Credit / Exchange | 3–5 working days |
| Courier lost parcel (verified) | Full Refund | 7–10 working days |
| Order cancelled before shipment | Full Refund | 2–3 working days |
How to Request a Return or Refund
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Log in to your Mahvic Account
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Go to Orders > Request Return/Refund
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Fill in the form and upload relevant photos/videos (if damaged/faulty)
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Our customer success team will respond within 24–48 hours
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Once approved, you’ll receive a return label or pickup instructions (where available)
Return Pickup & Courier Charges
| Return Reason | Who Pays for Return? |
|---|---|
| Defective, damaged, wrong item | Mahvic Pays |
| Change of mind | Customer Pays |
| Size issue (if correct size was sent) | Customer Pays |
| Seller cancellation or error | Mahvic Pays |
Important Conditions
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Products must be returned in original packaging, with all accessories/manuals intact.
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Refunds will be made to the original payment method or as store credit (if preferred).
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Abuse of the return policy may lead to account suspension.
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Items bought using Flash Sale, Vouchers, or Bundle Offers are not eligible for return unless defective.
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No refund or return for services, software, and digital products after delivery.
International & Legal Compliance
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Complies with Pakistani Consumer Protection Act
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Aligned with EU 14-Day Return Policy for eligible items
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Meets WooCommerce & Shopify Return Framework
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Covers UNCTAD B2C online consumer rights guidelines
Why Shop Mahvic with Confidence?
| Feature | Mahvic | Local Marketplaces |
|---|---|---|
| Clear return window | ✅ Yes – up to 7 days | ❌ Often unclear |
| Pickup for damaged items | ✅ Yes | ❌ Rare |
| Fast refund processing | ✅ 2–7 days | ❌ Up to 30 days |
| Return tracking dashboard | ✅ Yes | ❌ No |
| Human customer support | ✅ 24/7 Available | ❌ Limited |
| Digital evidence accepted | ✅ Yes | ❌ Often rejected |
Product Representation Disclaimer
At MAHVIC.com, we strive to provide accurate, up-to-date, and high-quality product images and descriptions to enhance your shopping experience. However, please be aware of the following:
1. Image Representation
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Some product images used on Mahvic.com may be AI-generated or digitally enhanced for design and illustrative purposes.
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Actual product packaging, labeling, color, or design may differ slightly from the displayed images, especially when manufacturers change their branding or packaging without notice.
2. Packaging Updates
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Brands may update their product packaging or design periodically. While we try to reflect such changes promptly, there may be delays in updating the website.
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This may lead to differences in style, layout, font, or label information between what is shown online and what is delivered.
3. Multi-vendor Nature
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Since MAHVIC is a multi-vendor platform, products sourced from different suppliers may vary slightly in packaging due to regional stock differences, promotional packaging, or seasonal changes.
4. Product Variations
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Product images may also be displayed in different sizes or variants for visibility. Please refer to the product title and description for the correct weight, volume, or quantity before purchasing.
5. No Impact on Quality or Authenticity
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Any visual difference does not affect the quality, authenticity, or origin of the product. All items sold on Mahvic are sourced from reliable vendors and manufacturers.
Need Help?
Our support team is available 24/7 to help with returns, replacements, and refund queries.
Email: support@mahvic.com
WhatsApp: +92-309-5535570
Live Chat: Available on mahvic.com